Terms & Conditions
Last updated: October 2026
1. General
These Terms & Conditions govern your use of the Waste Management Services UK Limited website and the services we provide. By placing an order or booking a service with Waste Management Services UK Limited, you confirm that you have read, understood and agreed to these Terms & Conditions. Service availability, pricing and timescales may vary depending on location, site requirements, waste type and the service required. The specific details of your booking will be confirmed at the time of order.
2. Our Services
Waste Management Services UK Limited provides a range of waste management and site services, including: • Skip and bin hire • Cage van collections • Hazardous waste removal • Demolition services • Portaloo hire • Other waste management and site services as agreed at the time of booking Certain waste types require specialist handling and must be declared at the time of booking.
3. Bookings, Pricing & Additional Charges
All applicable prices and charges will be displayed or communicated before payment wherever reasonably possible. Prices may be subject to change where a booking is amended or additional services are required. This may include, but is not limited to: • Additional or incorrectly declared waste • Prohibited or chargeable waste • Additional hire periods • Permit or access requirements • Overloaded skips or bins • Wasted journeys • Additional collection or exchange requirements • Site conditions that prevent the service from being completed as booked Additional charges may be applied where the actual service or waste presented differs from the details provided at the time of booking.
4. Hire Period
All skips and bins are supplied for a maximum 21-day hire period, commencing on the day of delivery (it may be less if a skip license is required). Waste Management Services UK Limited reserves the right to arrange collection automatically once the 21-day hire period has expired. Customers requiring the skip or bin for longer may request an extension, subject to availability and an additional hire charge. The customer remains responsible for the skip or bin throughout the agreed hire period until it has been collected by Waste Management Services UK Limited.
5. Waste Types & Chargeable Items
Customers are responsible for accurately declaring the type of waste that will be placed into the skip or bin. The following items may be accepted subject to an additional charge: • Mattresses • Fridges • Gas bottles • Tyres • Sofas and other upholstered furniture • Carpet • Astroturf • Other items identified as chargeable at the time of booking Additional charges may also apply where waste requires specialist treatment, sorting or disposal. Plasterboard Plasterboard must be kept separate from other waste and must be placed in a dedicated plasterboard-only skip where required. Customers must notify us of any plasterboard at the time of booking so that the appropriate container can be provided. Soil, Muck, Hardcore, Bricks, Rubble & Earth Soil, muck, hardcore, bricks, rubble and earth are suitable for 4-yard and 8-yard skips only. 12-yard and 16-yard skips are intended for light, bulky waste and are not suitable for heavy materials such as soil, rubble, hardcore, bricks or earth. Customers are responsible for selecting the appropriate skip size and declaring the intended waste type when booking.
6. Prohibited Waste
The following materials must not be placed in any standard skip or bin: • Asbestos in any form • Fibrous materials that resemble or may contain asbestos • Food waste of any type • Oil • Paint cans • Chemicals • Liquid waste, including cleaning products, bleach and similar substances • Hazardous waste of any kind • Materials consisting predominantly of dust or fine particulate matter • Odorous waste • Any other material that cannot lawfully or safely be accepted in the relevant skip or bin If you have hazardous or specialist waste, you must contact us before booking or placing the waste in a skip. A separate specialist collection or disposal service may be available subject to assessment. Waste Management Services UK Limited reserves the right to refuse, remove, isolate or charge for waste that is prohibited, incorrectly declared or unsuitable for the container supplied.
7. Loading Requirements & Overloads
Skips and bins must be loaded level with the sides of the container. Waste must not be heaped, mounded or loaded above the top of the skip or bin. Overloaded containers may be subject to an additional charge at the discretion of Waste Management Services UK Limited. Where a container is considered unsafe to transport due to overloading, the customer may be required to remove or reduce the excess waste before collection or else they may face a wasted journey fee. Customers are responsible for ensuring that waste is loaded safely and appropriately.
8. Fires, Damage, Loss & Theft
Fires are strictly prohibited in all skips and bins. The customer hiring the skip or bin accepts full responsibility for any damage caused by fire, burning materials, moving the skip or other misuse during the hire period. The customer will be liable for the reasonable costs of repairing or replacing the skip or bin where damage occurs as a result of fire, misuse or negligence. The skip must stay in the same place where it is dropped off and NOT moved. The customer is responsible for the skip or bin throughout the hire period and may be liable for its loss or theft while it remains in their possession or at their site or property.
9. Site Access & Responsibility
Customers are responsible for ensuring that suitable and safe access is available for delivery, exchange and collection of the skip or bin. Where a customer orders the delivery, exchange or collection and the vehicle is required to leave the public highway in order to access the customer's site or property, the customer accepts responsibility for any resulting loss, cost, claim, damage or expense sustained by Waste Management Services UK Limited. This includes, without limitation, damage to: • Company vehicles • The customer's property • Third-party property • Roads, driveways, pavements, verges or other surfaces The customer shall reimburse Waste Management Services UK Limited for any reasonable losses, costs, claims, damages or expenses arising as a result of the vehicle accessing the site. Customers should ensure that the site is suitable for the size and weight of the delivery vehicle and that any relevant permissions have been obtained before delivery.
10. Wasted Journeys & Failed Collections
A wasted journey fee may be charged when we attend a site to carry out a delivery exchange or collection but are unable to complete the service. This may include circumstances where: • The vehicle cannot access the site • The access route is blocked • The skip or bin cannot be safely collected • The customer is not ready for an agreed exchange or collection • The skip or bin is overloaded • Waste has been loaded in a manner that makes collection unsafe • Other site conditions prevent the service from being completed The customer is responsible for ensuring that the site is ready and accessible at the agreed time.
11. Payments
Payments are processed securely by Stripe. Full payment is required at the time of booking unless otherwise agreed with Waste Management Services UK Limited or if you’ve a credit account. We do not store customers' card details. Payment information is processed securely through the relevant payment provider.
12. Cancellations, Amendments & Refunds
Customers may cancel or amend a booking subject to our applicable cancellation policy. Any cancellation or amendment may be subject to charges depending on the timing of the request and whether costs have already been incurred in preparing for or attempting to fulfil the booking. Where a refund is due, it will normally be processed to the original payment method.
13. Liability
To the fullest extent permitted by law, Waste Management Services UK Limited's liability in connection with a service will be limited to the value of the service provided. We will not be liable for indirect, consequential or economic losses arising from the provision or non-provision of services, except where such liability cannot lawfully be excluded or limited. Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited.
14. Customer Responsibilities
Customers are responsible for: • Providing accurate information when making a booking • Correctly identifying and declaring the type of waste • Using the appropriate skip or bin for the waste being disposed of • Complying with all loading and safety requirements • Ensuring suitable access to the site • Preventing prohibited waste from being placed in the container • Taking reasonable care of the skip or bin throughout the hire period • Paying any applicable additional charges arising from misuse, prohibited waste, overloading, damage, loss, theft or failed journeys
15. Changes to Services & Terms
We reserve the right to amend these Terms & Conditions from time to time. The Terms & Conditions applicable to your booking will be those in force at the time the booking is made, unless a change is required by law or otherwise agreed with you.
16. Governing Law
These Terms & Conditions and any contract between you and Waste Management Services UK Limited are governed by the laws of England and Wales. Any disputes shall be subject to the jurisdiction of the courts of England and Wales, except where applicable law provides otherwise.